![]() ![]() The contract the judge referenced is called a “clickwrap” agreement, the kind where customers must click a box if they agree to the terms of service before they are provided service. “The main part is, the part to me that is just the most shocking is she said, ‘This contract’s unenforceable.’” Turner, you signed (the Spectrum contract)’ you know,” Turner said. “I gotta tell you man, I was blown away because I’m sitting there going she, the judge, is for sure going to say, ‘Sorry Mr. The court awarded Turner $814.85 for the amount he paid for those 15 months, plus $74 in court costs, according to court documents. So Turner took Spectrum’s parent company – Charter Communications Operating LLC – to small claims court, and won. To make a long story short, Turner wanted his money back from Spectrum for the 15 months of bad or nonexistent service but Spectrum refused, offering to refund only one month’s payment. “Sometimes it worked and other times it did not, or the quality of the signal was poor or nonexistent.” “But there was no noticeable improvement in internet service,” Turner said. So he went to Office Depot, Turner told the judge, and purchased the most expensive router and signal booster it had. And no matter how many Spectrum technicians were dispatched or how many calls he made to the company during the 15 months that followed, the answer always came back that it was likely his equipment and computers that were the problem. The only problem was the service was unreliable and intermittent, Turner testified in small claims court at the La Plata County Combined Courts on Feb. (Courtesy of Jack Turner)ĭurango resident and recent La Plata County commissioner candidate Jack Turner moved into a new home in July 2021 and did what many people do – he had his internet and cable service hooked up by Spectrum, the company he had been using for years. A small claims court awards Jack Turner of Durango $814.85 plus court costs for 15 months of payments to Spectrum.
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